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Our FAQs have moved



How can we help?

You may notice that the EQi FAQs webpage has changed. 

You will now be redirected to to search EQi FAQs. is the website for Equiniti Group including EQi

  • Using

    Help & Support

    You will be able to search for the answers to any EQi questions you may have or browse the categories to find related questions.

    All you need to do is:


    1. Enter your question 

    2. Select your account type as EQi

    For further guidance on using Help & Support or for assistance with any of the new features, please contact the Customer Experience Centre.

Investment Risk Warnings
The value of investments can fall as well as rise and any income from them is not guaranteed and you may get back less than you invested. Past performance is not a guide to future performance.

EQi does not provide investment advice. If you are in any doubt as to the risk or suitability of an investment or product you should seek advice from an independent financial adviser.

The extent and value of any ISA tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change.

  • WHY EQI?


    Search our Glossary for investment terms and definitions.


  • WHY EQI?

    Contact us

    Prefer to speak to a person? Our team are here to help.