Cookie Policy

We use cookies on our website and have placed these on your computer. By continuing to use our website you consent to this. For more information, including how to change your cookie settings and to disable our non-essential Google Analytics cookies, please refer to our Cookie Policy. If you do not wish to be reminded of this on each visit, please use the close button.


Our website has been built to conform with the accessibility standards set out by the World Wide Web Consortium's (W3C) Web Accessibility Initiative (WAI).

We also comply with and monitor our compliance with the Disability Discrimination Act 2005.

It is Equiniti Group policy to ensure that all of the Group’s websites and online material function properly and are tested against all browsers that are used by more than 5% of our site visitors.

The table below describes which versions of the most commonly-used browsers are supported, and provides links where you can update your browser if you need to.

Investment Risk Warnings

The value of investments can fall as well as rise and any income from them is not guaranteed and you may get back less than you invested. Past performance is not a guide to future performance.

EQi does not provide investment advice. If you are in any doubt as to the risk or suitability of an investment or product you should seek advice from an independent financial adviser.

The extent and value of any ISA tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change.

Contact us by telephone

As well as operating an online service we also provide full access to our services by phone. You can call us to place orders, make payments, check your balance or discuss any aspect  of our service and your accounts with us. Visit contact us for more information

For training purposes, calls to or from EQi may be recorded and/or monitored.

Our documents

We can send product documents to you in braille, large font or audio. To make sure that we send you the correct information we'll need your name, address, which product you're interested in and the format you'd like. You can call us on 0345 0700 720 or write to us via the contact form to request this information.

Text Relay

For deaf and speech impaired customers, we welcome calls via Relay UK. Please see for more information.

For training purposes, calls to or from EQi may be recorded and/or monitored.