Cookie Policy

We use cookies on our website and have placed these on your computer. By continuing to use our website you consent to this. For more information, including how to change your cookie settings and to disable our non-essential Google Analytics cookies, please refer to our Cookie Policy. If you do not wish to be reminded of this on each visit, please use the close button.

Contact us

For more details and FAQs on the EQi accounts moving to interactive investor visit our dedicated page

Find out more

    The transfer to ii

    We've added more information and FAQs on the transfer of some EQi accounts to interactive investor

  • Online


    Visit our dedicated FAQ site for investment terms and definitions, as well as guidance on how use to our site.

  • Phone

    Call us

    Please be aware that you may encounter longer wait times and that we may need to call you back if one of our team members cannot resolve your query. Call us on 0345 0700 720.

  • Message

    Send us a message

    Contact us via the form below or email us at If you are a customer, login to your account and send us a secure message.

Common questions

  • FAQs

    Visit our dedicated FAQ hub for investment terms and definitions, as well as guidance on how use to our site.

  • Account details

    If you are unable to access your account due to lost, forgotten or invalid credentials, call us on 0345 0700 720 (or +44 (0) 345 070 0720 from overseas). Lines are open 08:00 to 17:30, Monday to Friday.

  • Locked account

    If you are locked out of your account call us on 0345 0700 720 (or +44 (0) 345 070 0720 from overseas). Lines are open 08:00 to 17:30, Monday to Friday.

  • Using your account

    A how-to guide on logging into your account, changing your details and buying and selling investments

Investment Risk Warning

The value of investments can fall as well as rise and any income from them is not guaranteed and you may get back less than you invested. Past performance is not a guide to future performance.

EQi does not provide investment advice. If you are in any doubt as to the risk or suitability of an investment or product you should seek advice from an independent financial adviser.

The extent and value of any ISA tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change.

  • Trading US markets?

    Please note that whilst you can trade online until the US markets close at 21:00 UK time, our telephone dealing and customer experience centre lines are open between 08:00 to 17:30, Monday to Friday UK time.

  • EQi in the news

    For articles where EQi have been quoted or mentioned, and for press enquiries please visit our press page.

Send us a message

You can submit feedback or general queries using this online feedback form or by emailing The only thing that we ask is that you don't include any sensitive personal or account information through this form as it isn't a secure channel. If you have queries about your account, please login and send us a secure message.

Chat to our team