Cookie Policy

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Contact us

During this time to help ease pressure on our colleagues, we are asking customers with general queries to contact us via email

Visit our COVID-19 hub
  • Online

    FAQs

    Visit our dedicated FAQ site for investment terms and definitions, as well as guidance on how use to our site.

  • Phone

    Call us

    We are experiencing high call volumes in the wake of the coronavirus outbreak. Please only call us if it is absolutely necessary.

  • Message

    Send us a message

    Contact us via the form below or, if you are a customer, login to your account and send us a secure message.

  • Update: 22.04.20

    Reduced telephone hours

    All our staff have been asked to work from home in order to safeguard their wellbeing due to COVID-19. To help ease pressure on our Customer Experience Centre colleagues, we are asking customers with general queries to contact us via email.

    Please support us in our efforts by only calling us if it is absolutely necessary, and please be aware that you may encounter longer wait times and that we may need to call you back if one of our team members cannot resolve your query. Our opening hours are 08:00 to 16:30, Monday to Friday.

Common questions

  • Account details

    If you are unable to access your account due to lost, forgotten or invalid credentials, call us on 0345 0700 720 (or +44 (0) 207 015 4800 from overseas). Lines are open 08:00 to 16:30, Monday to Friday. 

    Please only call us if it is absolutely necessary.

  • Locked account

    If you are locked out of your account call us on 0345 0700 720 (or +44 (0) 207 015 4800 from overseas). Lines are open 08:00 to 16:30, Monday to Friday.

    Please only call us if it is absolutely necessary.

  • FAQs

    Visit our dedicated FAQ hub for investment terms and definitions, as well as guidance on how use to our site.

  • EQi in the news

    For articles where EQi have been quoted or mentioned, and for press enquiries please visit our press page.

Send us a message

You can submit feedback or general queries using this online feedback form or by emailing hello@eqi.co.uk. The only thing that we ask is that you don't include any sensitive personal or account information through this form as it isn't a secure channel. If you have queries about your account, please login and send us a secure message.