Cookie Policy

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Contact us

Prefer to speak to a person? Our Team are here to help.


    The transfer to ii

    For more details and FAQs on the EQi accounts that moved  to interactive investor visit our dedicated page.

  • Online


    Visit our dedicated FAQ site for investment terms and definitions, as well as guidance on how to use our site.


  • Phone

    Call us

    Please be aware that you may encounter longer wait times and that we may need to call you back if one of our team members cannot resolve your query. Call us on 0345 0700 720 (excluding UK Public holidays).

  • Message

    Send us a message

    Contact us via the form below or email us at If you are a customer, login to your account and send us a secure message.

Sending documents to EQi via email

Please be aware that if you are sending personal data, you are doing this at your own risk. We cannot take any responsibility for any data that is lost or intercepted in transit via email.

Emails can be intercepted and your personal data could potentially be lost if the information you are sending is not protected in some way.

Common questions

  • FAQs

    You will be able to search for the answers to any EQi questions you may have or browse the categories to find related questions using Help and Support.


  • Account details

    If you are unable to access your account due to lost, forgotten or invalid credentials, call us on 0345 0700 720 (or +44 (0) 345 070 0720 from overseas). Lines are open 08:00 to 17:30, Monday to Friday (excluding UK Public holidays).

  • Locked account

    If you are locked out of your account call us on 0345 0700 720 (or +44 (0) 345 070 0720 from overseas). Lines are open 08:00 to 17:30, Monday to Friday (excluding UK Public holidays).

  • Using your account

    A how-to guide on logging into your account, changing your details and buying and selling investments

Investment Risk Warning

The value of investments can fall as well as rise and any income from them is not guaranteed and you may get back less than you invested. Past performance is not a guide to future performance.

EQi does not provide investment advice. If you are in any doubt as to the risk or suitability of an investment or product you should seek advice from an independent financial adviser.

The extent and value of any ISA tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change.

  • Trading US markets?

    Please note that whilst you can trade online until the US markets close at 21:00 UK time, our telephone dealing and customer experience centre lines are open between 08:00 to 17:30, Monday to Friday UK time (excluding UK Public holidays).

  • EQi in the news

    For articles where EQi have been quoted or mentioned, and for press enquiries please visit our press page.

Send us a message

You can submit feedback or general queries using this online feedback form or by emailing The only thing that we ask is that you don't include any sensitive personal or account information through this form as it isn't a secure channel. If you have queries about your account, please login and send us a secure message.

Chat to our team