All our staff have been asked to work from home in order to safeguard their wellbeing due to COVID-19. To help ease pressure on our Customer Experience Centre colleagues, we are asking customers with general queries to contact us via email.
Please support us in our efforts by only calling us if it is absolutely necessary, and please be aware that you may encounter longer wait times and that we may need to call you back if one of our team members cannot resolve your query. Our opening hours are 08:00 to 16:30, Monday to Friday.
Visit our dedicated FAQ hub for investment terms and definitions, as well as guidance on how use to our site.
For articles where EQi have been quoted or mentioned, and for press enquiries please visit our press page.
You can submit feedback or general queries using this online feedback form or by emailing firstname.lastname@example.org. The only thing that we ask is that you don't include any sensitive personal or account information through this form as it isn't a secure channel. If you have queries about your account, please login and send us a secure message.