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FIND AN INVESTMENT ABOUT US CONTACT US

Contact us

Our Team are here to help.

 

  • online

    Locked account

    If you have forgotten your PIN and are unable to access your account you can reset your PIN on the log in webpage. 

  • GET STARTED

    Using your EQi account

    A how-to guide on logging into your account, changing your details and buying and selling investments.

  • EQI HELP

    Frequently asked questions

    You will be able to search for the answers to most questions you may have. Or you can browse the categories to find related questions using equiniti.com Help and Support.

     

  • EQi explains

    Joining from a Sharesave scheme

    We have FAQs dedicated to answering any questions share plan customers may have about their maturing schemes and the transfer to EQi.  

Investment Risk Warning

The value of investments can fall as well as rise and any income from them is not guaranteed and you may get back less than you invested. Past performance is not a guide to future performance.

EQi does not provide investment advice. If you are in any doubt as to the risk or suitability of an investment or product you should seek advice from an independent financial adviser.

The extent and value of any ISA tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change.

  • Get in touch

    If you can't find the answer you are looking for and still need to contact us, we are here to help.

    Our Customer Experience Centre is open 08:00 to 17:30, Monday to Friday (excluding UK Public holidays).

    Please note, that whilst you can trade online until the US markets close at 21:00 UK time, our dealing telephone lines are open between 08:00 to 16:30, Monday to Friday UK time (excluding UK Public holidays).


    Christmas opening

    We will be closing early at 13:00 on Christmas Eve (24 December) and New Years Eve (31 December).

    We will be closed Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January 2026).

    Throughout the rest of the festive period, our Customer Experience Centre will be open as normal from 8:00 to 17:30.

    We wish all our customers a very Merry Christmas and a Happy New Year!

    Thank you for your continued support, and we look forward to serving you in 2026.

  • Unable to login

    If you are unable to access your account due to lost, forgotten or invalid credentials, you can call us on 0345 0700 720 (or +44 (0) 345 070 0720 from overseas).

  • Chat to our team

    We know your time is valuable. That's why our web chat offers quick, convenient support - connect with us online for faster service than by phone  

     

  • Contact us via secure message

    You can send us a secure message once logged into your account. 

     

  • Contact us via email or post

    Using hello@eqi.co.uk 

    Forms to help you manage your account can be found here and returned to:

    forms@eqi.co.uk

    EQi,
     PO Box 4923,
    Worthing,
    BN99 6SF

     

Sending documents & forms to EQi via email

Please be aware that if you are sending personal data, you are doing this at your own risk. We cannot take any responsibility for any data that is lost or intercepted in transit via email or in the post. Your personal data could potentially be lost if the information you are sending is not protected in some way.

  • To call us

    If you need to speak to one of our team, you can call us on 0345 0700 720 (or +44 (0) 345 070 0720 from overseas). 

    For deaf and speech impaired customers, we welcome calls via Relay UK. Please see www.relayuk.bt.com for more information.

    Please be aware that you may encounter longer wait times and we may need to call you back if one of our team members cannot resolve your query straightaway.

Feedback

You can submit feedback or general queries using this online feedback form or by emailing hello@eqi.co.uk. The only thing that we ask is that you don't include any sensitive personal or account information through this form as it isn't a secure channel. If you have queries about your account, please login and send us a secure message.