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Contact us

We understand you may have questions about the transfer of part of EQi’s business to interactive investor. At this early stage neither we, nor our colleagues at our Customer Experience Centre are able to provide any further details

Find out more
  • UPDATE

    The transfer to ii

    Please be assured that we are working hard with interactive investor to provide more details. As more information becomes available, we will be in touch.

  • Online

    FAQs

    Visit our dedicated FAQ site for investment terms and definitions, as well as guidance on how use to our site.

  • Phone

    Call us

    Please be aware that you may encounter longer wait times and that we may need to call you back if one of our team members cannot resolve your query. Call us on 0345 0700 720.

  • Message

    Send us a message

    Contact us via the form below or email us at hello@eqi.co.uk. If you are a customer, login to your account and send us a secure message.

Common questions

  • FAQs

    Visit our dedicated FAQ hub for investment terms and definitions, as well as guidance on how use to our site.

  • Account details

    If you are unable to access your account due to lost, forgotten or invalid credentials, call us on 0345 0700 720 (or +44 (0) 207 015 4800 from overseas). Lines are open 08:00 to 18:00, Monday to Friday.

  • Locked account

    If you are locked out of your account call us on 0345 0700 720 (or +44 (0) 207 015 4800 from overseas). Lines are open 08:00 to 18:00, Monday to Friday.

  • Using your account

    A how-to guide on logging into your account, changing your details and buying and selling investments

  • EQi in the news

    For articles where EQi have been quoted or mentioned, and for press enquiries please visit our press page.

Send us a message

You can submit feedback or general queries using this online feedback form or by emailing hello@eqi.co.uk. The only thing that we ask is that you don't include any sensitive personal or account information through this form as it isn't a secure channel. If you have queries about your account, please login and send us a secure message.