Reset your PIN

We are checking the details you have entered against our records. Once we’ve verified they are correct, we’ll send a temporary PIN to the email registered to your account. When you login, you’ll be asked to reset the PIN to a memorable number.

You won’t receive a PIN by email if:

• You have updated your e-mail address in the last 24 hours; your temporary PIN will be sent by post for security
• You have recently opened your account and have been asked to supply additional identity documents; you won’t be able to reset your PIN yet, your first PIN will be sent to you by post

If you have any questions please call us on 0345 0700 720 (or +44 207 015 4800 if you are overseas) 08:00 to 18:00, Monday to Friday