Trading activity still remains high and so we recommend our customers trade online, rather than via our phone lines. If you wish to trade shares, investment trusts, bonds or gilts, you’ll save money by switching to online trading and you will avoid long wait times.
For any other queries, please log in to your account and send us a secure message and we will get back to you as soon as possible.
Our colleagues continue to work from home so to help ease pressure on them, we are asking customers with general queries to contact us via email.
Please be aware that you may encounter longer wait times and that we may need to call you back if one of our team members cannot resolve your query. Our opening hours are 08:00 to 16.30, Monday to Friday.
Some funds have suspended trading due to the Covid-19 crisis. We have compiled a list of fund managers below that have informed us of suspended funds with links to their website so you can check the funds affected.
If you are unsure about a fund, please visit the fund manager’s website for up to date information.
Four months on from the start of the crisis which saw dramatic falls on stock markets across the world, pubs, hotels and shops in England are reopening and the FTSE and its investors have shown remarkable resilience.
We would like to thank our customers for their patience during these past few challenging and uncertain months. Many of you have helped us by contacting us through email and secure message rather than phone, easing pressure on our colleagues who are working from home.
Most of our staff continue to work from home and we are still operating shortened telephone opening hours, so please be aware that you may encounter longer wait times and that we may need to call you back if one of our team members cannot resolve your query. We will be in touch when we can return to normal service hours.
We are still closely monitoring events and, as always, remain committed to providing on-going support to all our customers, whilst also adhering to advice from the government and Public Health England and safeguarding our staff during this time.
For up to date information on COVID-19, visit gov.uk/coronavirus
We are FCA regulated and part of Equiniti, a large and established FTSE 250 listed company.
Equiniti manages and administers the shares for 70% of the FTSE 100, holds around 70 million shareholder records and sends out £90 billion in payments each year. Not only is your money secure but we benefit from Equiniti’s decade of expertise in share dealing technology.
We hold our clients money in accounts separate to our own, in line with FCA rules.