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COVID-19 hub

  • Update: 25.03.20

    Switch to online

    With increased activity, we are asking all customers to trade online, rather than via our phone lines. If you wish to trade shares, investment trusts, bonds or gilts, you’ll save money by switching to online trading and you will avoid long wait times.

    For any other queries, please log in to your account and send us a secure message and we will get back to you as soon as possible.

  • Update: 25.03.20

    Reduced telephone hours

    To help ease pressure on our colleagues, we are asking customers with general queries to contact us via email.

    Please be aware that you may encounter longer wait times and that we may need to call you back if one of our team members cannot resolve your query. Our opening hours are 08:00 to 16.30, Monday to Friday.

  • UPDATE: 24.03.20

    Fund suspensions

    Recently some funds have suspended trading. We have compiled a list of fund managers below that have informed us of suspended funds with links to their website so you can check the funds affected.

    If you are unsure about a fund, please visit the fund manager’s website for up to date information.

Our commitment to you

The markets have recorded some dramatic falls over the past few weeks and we are aware that this is an exceptionally challenging and uncertain time for many.

As part of Equiniti, we have all necessary and robust procedures in place to ensure that our platform will continue to provide a reliable service.

In order to protect our colleagues and their families, staff are now working from home and we have shortened our telephone opening hours to ensure that we have as many staff available during core hours. 

To help ease pressure on our colleagues, we are asking customers with general queries to contact us via email. Please support us in our efforts by only calling us if it is absolutely necessary, and please be aware that you may encounter longer wait times and that we may need to call you back if one of our team members cannot resolve your query.

We are closely monitoring events and, as always, we remain committed to providing on-going support to all our customers, whilst also adhering to advice from the government and Public Health England and safeguarding our staff during this time.

For up to date information on COVID-19, visit gov.uk/coronavirus

What you need to know

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    Changes to Lifetime ISA rule

    The government have temporarily reduced the Lifetime ISA withdrawal charge

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    Despite coronavirus fears, Asia is set for expansion

  • Insights

    Dividend outlook for 2020

    COVID-19 leads to dividend suspensions

  • Insights

    COVID-19 market impact

    Four tips to protect your portfolio in the bear market

  • Insights

    Market circuit breakers 

    Everything you need to know on circuit breakers

  • Insights

    NEW - COVID-19 podcast

    Investing during the pandemic

  • Is EQi covered by the FSCS?

  • How is my money protected?

  • Which funds have had trading suspended?

  • Will stock markets close?

  • You are in safe hands

    We are FCA regulated and part of Equiniti, a large and established FTSE 250 listed company.

    Equiniti manages and administers the shares for 70% of the FTSE 100, holds around 70 million shareholder records and sends out £90 billion in payments each year. Not only is your money secure but we benefit from Equiniti’s decade of expertise in share dealing technology.

    We hold our clients money in accounts separate to our own, in line with FCA rules.