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COVID-19 hub

  • Switch to online

    Trading activity remains high and so we recommend our customers trade online, rather than via our phone lines. If you wish to trade shares, investment trusts, bonds or gilts, you’ll save money by switching to online trading and you will avoid long wait times.

    For any other queries, please log in to your account and send us a secure message and we will get back to you as soon as possible.

  • Telephone hours

    Our colleagues continue to work from home so to help ease pressure on them, we are asking customers with general queries to contact us via email.

    Please be aware that you may encounter longer wait times and that we may need to call you back if one of our team members cannot resolve your query. Our opening hours are 08:00 to 18.00, Monday to Friday.

  • Fund suspensions

    Some funds have suspended trading due to the Covid-19 crisis. We have compiled a list of fund managers below that have informed us of suspended funds with links to their website so you can check the funds affected.

    If you are unsure about a fund, please visit the fund manager’s website for up to date information.

Adjusting to a new normal

We would like to thank our customers for their patience during these past few challenging and uncertain months. Many of you have helped us by contacting us through email and secure message rather than phone, easing pressure on our colleagues who are working from home. 

Most of our staff continue to work from home so please be aware that you may encounter longer wait times, and that we may need to call you back if one of our team members cannot resolve your query. 

We are still closely monitoring events and, as always, remain committed to providing on-going support to all our customers, whilst also adhering to advice from the government and Public Health England and safeguarding our staff during this time.

For up to date information on COVID-19, visit

What you need to know

  • Insights

    Changes to Lifetime ISA rule

    The government have temporarily reduced the LISA withdrawal charge to 20% between 6 March 2020 and 5 April 2021

  • Insights

    EQi's COVID-19 podcast

    Investing during the pandemic and how it compares to previous bear markets

  • Insights

    Dividend outlook for 2020

    COVID-19 leads to dividend suspensions

  • Insights

    COVID-19 market impact

    Four tips to protect your portfolio in the bear market

  • Insights

    Market circuit breakers 

    Everything you need to know on circuit breakers

  • Insights

    Is it too late to invest in Asia?

    Despite coronavirus, Asia is set for expansion

  • Is EQi covered by the FSCS?

  • How is my money protected?

  • Which funds have had trading suspended?

  • You are in safe hands

    We are FCA regulated and part of Equiniti, a large and established FTSE 250 listed company.

    Equiniti manages and administers the shares for 70% of the FTSE 100, holds around 70 million shareholder records and sends out £90 billion in payments each year. Not only is your money secure but we benefit from Equiniti’s decade of expertise in share dealing technology.

    We hold our clients money in accounts separate to our own, in line with FCA rules.